Most people don’t really think about facility management until something goes wrong within the building. But Ethan Lang, director of facilities and engineering at the Baltimore Convention Center, explains that’s actually a sign that facility managers are doing their jobs well.
Joining host Mackenna Moralez on this episode of Facilities in Focus, Lang discusses the convention center’s extensive restroom renovation project and the many considerations that went into transforming an aging space into one that is brighter, more functional, accessible and welcoming. The renovation wasn’t just simply replacing outdated finishes. His team looked at how people actually use the space — from travelers carrying luggage to visitors seeking more privacy. Even minor details like illuminated mirrors and stall occupancy indicators can dramatically change the user experience.
“We want it to feel intentional and like people are valued and it's not an afterthought,” Ethan says during the episode.
Lang’s story is a reminder that facility management is a profession built around care. The best work may go unnoticed — and that is often the point. The episode offers practical insight into capital planning, customer experience, construction logistics, sustainability, accessibility and inclusion. But its message extends well beyond the profession. Anyone who has ever walked into a public building, struggled with a poorly designed restroom or appreciated a space that simply works can relate to the ideas discussed.
The Facilities in Focus podcast publishes bi-weekly. The sixth season will cover high performers in the facilities management industry.
For comments or to be a guest on the Facilities in Focus podcast, please email Mackenna at fnpodcast@tradepress.com.
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