Take Care of Your Team
outsourced facilities management, praise August 18, 2008
In many organizations, the facilities management function is
outsourced. Housed in their client's building, steeped in the client's
culture, it can be easy for facilities management team to feel more
closely allied to the client's company than their own. However, as with
any service, a termination clause in the service contract could end
that relationship quickly. This can make some in the facilities team
feel slightly disposable. As your team works hard to meet and exceed
the service level expectations of the contract, make sure to recognize
their efforts and achievements. This could be as simple as pausing to
praise good work during a conference call or a more formalized
recognition procedure with nominations and perhaps even awards. With a
shaky national financial market looming, it's never certain what
decisions a client will have to make, but simply taking the time to
thank your team for their good work will go a long ways to boost morale
and make them feel like key players.
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