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The Next Evolution of Tenant Service Delivery




Building Engines, global provider of a comprehensive web-based management solution for real estate operations, has released its Operations Performance Management (OPM) system.

Real estate technology has long had the potential to help organizations set Key Performance Indicators, to hit or exceed those marks, and then to prove that they were met. Setting and hitting operational performance objectives is the core objective of modern, proactive real estate operations managers and a requisite part of any modern property management practice. Building Engines delivers on that promise with Operations Performance Management measures and practices, or so says one of the nation’s leading managers of healthcare real estate, Lillibridge Healthcare Service, Inc.

“You can’t manage what you don’t measure,” commented Chuck Fendrich, EVP of Property Management and Leasing at Lillibridge. Today’s sophisticated tenants are asking management teams to provide quantifiable and demonstrable proof of all building claims, including service. “We've been able to attract and retain some of the most capable professionals in the field and this has allowed us to continue to grow and evolve and meet the challenges of the marketplace.” Lillibridge engaged Building Engines in 2012 to automate their operational practice with a focus on service request delivery. Throughout their 21 million square foot portfolio, Lillibridge is passionately committed to customer service as exemplified by the “Lillibridge Standard” for delivering value to its tenants and directors. OPM enables Lillibridge managers to deliver on that promise, every day.  

“The focus of the OPM initiative is to help our clients derive deep and meaningful insight into operations effectiveness through actionable intelligence,” said Scott Sidman, Senior Vice President at Building Engines. “We leverage the collective acumen of a portfolio near 200 clients into a set of best practice standard we share with our clients,” said Sidman. “These translate into specific standards that we help them measure and maintain over time to deliver the highest quality service in the business.”

Building Engines offers OPM as part of its comprehensive real estate operations management offering. Coupled with it broad functional platform and integrated Service Program, Building Engines offers the most effective solution on the market.  

Building Engines is a web-based system providing owners and managers of all property types with a comprehensive solution for improving operations and workflow management. Founded in 2000 by an entrepreneurial team of building and facilities operations management professionals, Building Engines serves the needs of hundreds of millions of square feet of commercial, corporate, institutional and healthcare real estate in the United States, Canada and Europe. More information: http://www.buildingengines.com/
Contact FacilitiesNet Editorial Staff »   posted on: 8/27/2012


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