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Product Release: FieldAware Service Management Solution

 
FRISCO, Texas - FieldAware has introduced a new cloud-based field service management solution with native mobile apps that is designed to dramatically increase a company’s productivity and profitability.
 
            Created for small and medium size field service businesses, FieldAware leverages native apps on Apple and Android smartphones and tablets to eliminate the need for costly servers, proprietary software and special hand-held devices.  It digitizes the service workflow, eliminating the need for paper work orders and allowing field service companies to significantly streamline the scheduling process, increase field staff productivity, improve customer satisfaction, and capture new sales lead opportunities by using automation functionality that was previously only available to large companies.
 
            FieldAware essentially digitizes customer, product, task and work order data so the entire company can share it over the Internet via web-browsers or their smartphones on a 24/7 basis. For a low monthly fee per user and with no up-front costs, FieldAware handles the entire service delivery process from end-to-end.
 
            Designed for the entire service team (customer service reps, dispatchers, service managers, field staff, accounts/payroll managers, owners) it performs key functions such as:

    Customer Management
    Service Requests
    Scheduling and Dispatching
    Mobile Access for Field Staff
    Invoicing
    Reporting           
    Accounting Integration           

            “FieldAware is purpose-built for service businesses and improves efficiencies at every step of the way by eliminating bottlenecks and putting the entire team on the same page,” said Karl Schneider, FieldAware VP of Marketing. “The entire solution was designed from the ground up to leverage the most advanced technologies, including native apps for the two most popular mobile platforms. This gives FieldAware an infrastructure foundation that no competitor can match.”
 
            Native mobile apps provide special features that make them preferable to browser-based mobile solutions:

    The application resides on the mobile device and can be used regardless of whether or not the user has a connection
    There are no delays waiting for browser pages to load or refresh because the screens are already on the phone or tablet
    User adoption of native apps is higher than browser-based solutions due to familiarity with interface standards; little or no training is required for effective use

            FieldAware customers report substantial results from implementing the software solution. “Our paper work orders are virtually gone, the office staff is happy and the field techs are generating about 15% more business than last year in roughly the same amount of time”, says Chris McFadden of Cross Technical Solutions. “Our cash flow has also improved, because we’re able to invoice for work immediately after jobs are complete. It’s a whole new business with FieldAware.”

More From 2/14/2012 on FacilitiesNet