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Robocalls can disrupt hospital communication systems

By Cathryn Jakicic Power & Communication
phone robocalls

One morning in April 2018, a wave of thousands of robocalls that spread like a virus from one phone line to the next at Tufts Medical Center in Boston disrupted communications for hours, according to The Washington Post.

For hospitals, the spam calls amount to a life-or-death challenge, according to the article.

At Tufts, administrators registered more than 4,500 calls between about 9:30 and 11:30 a.m. on April 30, 2018.

Many of the messages seemed to be the same: Speaking in Mandarin, an unknown voice threatened deportation unless the person who picked up the phone provided their personal information.

Cathryn Jakicic is healthcare industries editor of FacilitiesNet.com. For more information on hospital campuses and other medical facilities, visit Healthcare Facilities Today.


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