If managers have any hope of successfully outsourcing maintenance, they need to give contractors adequate information in the scope of work to indicate the performance measures managers will use to judge performance. To that end, here are common maintenance performance measures managers can use to judge the performance of a contractor:
These performance measures should give managers an idea of the types of measurements that will help develop a statement or scope of work. They also should help managers develop an outsourcing contract that has a strong chance of success and leads to a more efficient operation.
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Michael Cowley, CPMM, is president of CE Maintenance Solutions. Cowley provides maintenance training, coaching, and consulting services to facility and manufacturing organizations nationwide, and he is a frequent speaker at national facility management conferences.
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