fnPrime
This peer-to-peer networking session will cover best practices for working with young facility professionals
Learn the best practices for hybrid workplaces and remote workforces in our two education sessions.
MANAGEMENT TOPICS
TECHNOLOGY TOPICS
TRENDING

JOBS
PRODUCTS
EDUCATION UPCOMING
MAGAZINES
INFO
SEARCH
Job Board
Post Jobs
Are You Hiring? Post Jobs


Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints



Part 2 of an 8-part article about why occupants complain and how facility staff should respond


By Stormy Friday  
OTHER PARTS OF THIS ARTICLEPt. 1: Understand Causes of Occupant Complaints and Turn Them Into a PositivePt. 2: This PagePt. 3: Categorizing the Types of Complainers Organizations EncounterPt. 4: Some Keys to Providing Good Facility Customer ServicePt. 5: Make Complainer Part of the Solution and Provide FeedbackPt. 6: Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic DirectionPt. 7: Apologies, Problem-Solving Can Help Assuage Occupant ComplaintsPt. 8: 3 Ways to Reduce Customer Complaints





  Already a Member?

* denotes a required field.


Continue Reading: Facility Management

Understand Causes of Occupant Complaints and Turn Them Into a Positive

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints

Categorizing the Types of Complainers Organizations Encounter

Some Keys to Providing Good Facility Customer Service

Make Complainer Part of the Solution and Provide Feedback

Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction

Apologies, Problem-Solving Can Help Assuage Occupant Complaints

3 Ways to Reduce Customer Complaints

Contact FacilitiesNet Editorial Staff »

  posted on 7/25/2015   Article Use Policy



Related Topics:

What to Expect at NFMT 2022
4 Steps to Successful Training
To Address Staffing Challenges, Embrace Diversity
Understanding the Financial Benefits of Health and Wellness Strategies