From starting out as a cleaner in a Queens high school to leading facilities operations at Queensborough Community College, Vivi Tsarouhas has built a career defined by persistence, adaptability and continuous growth. She shares the experiences that shaped her leadership style, the lessons learned from working her way up through the ranks and why the fast-paced, problem-solving nature of facilities management continues to motivate her. She also shares insights on the value of education, networking and resilience in a field where no two days are the same.
What made you pursue a career in facilities management?
I began working in facilities at 21 as a cleaner in a high school in Queens, New York. While I initially saw it as a starting point, I quickly realized I did not want to remain in that role long-term. I was motivated to grow and advance, and I found myself drawn to the fast-paced, ever-changing nature of facilities work.
At the same time, I was pursuing a master's degree in social work and originally thought that would be my career path. However, I discovered that I truly loved facilities management. Interestingly, my background in social work has been incredibly valuable in this field, as I regularly work with diverse personalities and teams. Facilities management allows me to stay active, think on my feet and solve problems in real time — something I thrive on.
What was your first job in the field, and how did it shape your career?
My first job in the field was as a cleaner in a high school. I spent about five years in that role before transitioning into a handyperson position. Starting at the ground level gave me a deep understanding of the work, the challenges and the importance of every role within a facilities team.
This experience shaped my leadership style significantly. Because I have done the work myself, I understand what is required and can lead with both empathy and accountability. It also taught me the value of hard work, persistence and continuous learning.
How long have you held your current job? What are your responsibilities? What does a typical day look like?
I have progressed through multiple roles at Queensborough Community College over the years, ultimately becoming chief administrative superintendent about two years after my previous promotion overseeing maintenance and labor teams.
My responsibilities include managing capital improvement projects, overseeing daily maintenance and custodial operations, coordinating with contractors and vendors and handling budgets and staffing.
There is no typical day in facilities management. While I may start the day with a clear plan, priorities can shift within minutes due to unexpected issues, such as equipment failures or urgent repairs. The dynamic nature of the job requires constant adaptability, quick decision making and strong communication with my team.
Are there any pivotal moments or decisions that significantly impacted your career?
One pivotal decision was choosing to stay in facilities management instead of pursuing social work, despite completing advanced education in that field. Recognizing where my passion truly lay was a turning point.
Another key moment was deciding to continue my education by earning a second bachelor's degree in hospitality management. This broadened my perspective and helped me become a more well-rounded leader, especially in areas related to customer service and operations.
What skills or certifications have been most valuable to your success?
My educational background in social work has been one of the most valuable assets in my career. It has equipped me with strong interpersonal and conflict-resolution skills, which are essential in managing teams and navigating complex workplace dynamics.
Additionally, networking has been critical. Attending industry conferences and building relationships has allowed me to learn from others, solve problems more efficiently and continue growing professionally.
What accomplishments in your career are you proud of?
I am most proud of working my way up from an entry-level cleaning position to a leadership role overseeing an entire facilities operation. Advancing in a traditionally male-dominated industry — especially at a young age — came with challenges, but through persistence, hard work and dedication, I was able to earn the respect and trust of my colleagues and team.
I am also proud of the strong, capable team we have built and the ability to successfully manage large-scale operations and projects.
What advice would you give to someone aspiring to become a facility manager?
My advice is to stay persistent, work hard, and never stop learning. Facilities management can be demanding, but with determination and the right mindset, it becomes incredibly rewarding.
It’s important to understand the rules, systems and technical aspects of the job so you can make informed decisions with confidence. Building strong relationships and maintaining a reliable network is also essential.
Finally, stand by your decisions and see them through. Confidence and consistency will earn you respect over time.
What do you enjoy most about working in facilities?
What I enjoy most is that no two days are ever the same. The fast-paced environment keeps me engaged and constantly thinking. I appreciate the problem-solving aspect of the job and the opportunity to make a real impact on how a campus operates.
Facilities management requires quick thinking, adaptability and teamwork — all of which make the career both challenging and fulfilling. It’s an environment where I can continuously grow and contribute in meaningful ways.
Editor’s note: Are you interested in sharing your career path with the readers of Facility Maintenance Decisions? Contact Jeff Wardon at jeff.wardon@tradepress.com
