CMMS: Technicians Should Be Able to Manipulate Data
Another important feature relates to the user's ability to manipulate sophisticated data at varying levels. Managers generally use this function in follow-up procedures. When users are entering data responsibly into the CMMS, the manager can perform follow-up steps, do in-depth analysis, and make continuous improvements based on the data.
An effective CMMS allows users to manipulate data to various degrees with just a few clicks. For example, imagine discovering a particular piece of equipment breaks down too often. The CMMS should be able to display a complete repair history on that equipment, show work orders for the last 6-12 months, and provide the user with information on all equipment failures.
In this example, assume one-half of the work orders relate to a motor problem. Once users know it is a recurring motor issue, they can ask a series of questions by navigating the report data on the way to finding the problem's root cause. Could it be a bad motor? Is the technician using low-quality repair parts? Does the technician lack the necessary skills? Is the technician performing the repair incorrectly? Did the same technician make the repair every time? Asking these questions will lead managers to the real problem, and CMMS data will provide the answers.
Selecting the right CMMS for the application is very important. Otherwise, the organization could end up like 80 percent of companies, which make a significant investment of time and capital in a CMMS, only to see it fail. One of the prime reasons for the failure is selecting the wrong system.
Managers do not want to become part of that statistic, but with proper planning and selection, they can ensure success with a system that not only is powerful at installation but also adapts to the evolving needs of the department and the organization.
Kris Bagadia is a consultant, educator, and president of PEAK Industrial Solutions, which provides CMMS consulting services for institutional and commercial facilities.