- The Facility Manager (FM) of the Future:
The FM of the future is no longer a skilled trades person. They will manage multiple complex systems generating big data that must be analyzed, sorted and interpreted to ensure maximum ROI on every facilities investment. Training and recruiting future FM’s is critical to the industry.
The trend in successful retail FM marketing and sales is built around understanding retail FM needs, psychology, vertical markets, and establishing relationships, using case studies and testimonials, while delivering value – not selling products and services.
- Technology – Data Driven Decisions:
The Internet of Things (IoT), cybersecurity, the digital ceiling, augmented and virtual reality, and nanotechnology are all driving retail facility management. Technology that delivers a proven ROI will continue to impact FM.
- The Regulatory Tidal Wave:
Federal regulations can have the most impact on FM. However, new local, state and regional laws can cost millions and create a regulatory tidal wave that washes across the nation impacting thousands of retailers.
- The Evolution of the Shopping Environment:
During the last two decades the retail landscape has evolved from hundreds of indoor shopping malls into highly specialized, trending stores, pop-ups, outlet centers and high-end malls. Retailers are depending upon the FM to play a key role in transforming the retail environment, making it attractive to customers and enticing them to shop in physical stores instead of online.