The debate rages on among maintenance and engineering managers regarding the use of outsourcing in institutional and commercial facilities, but many managers say they are satisfied with their outsourcing experiences, according to a new survey.
More than 500 managers responded to a Facility Maintenance Decisions survey on outsourcing. Their responses and comments also reveal other surprising results about the practice of outsourcing.
For a review and analysis of the results, please click on the next part of this story, and register to view premium copy on facilitiesnet.com/fmd. Registration is free, and you only need to provide the requested information once.
Managers also can post thoughts in the comments section below the story. Look for additional information from the responses to the outsourcing survey at myfacilitiesnet.com.
The level of satisfaction with the process surprised Michael Cowley, the president of CE Maintenance Solutions, a facilities maintenance and management-consulting firm.
"From my experiences, the room is split right down the middle," he says. "The ones that like outsourcing typically have good vendors and contractors to work with, and they've got a pretty decent cost structure. The ones that aren't happy with it typically it was forced on them, and the (departments) lost their power. They're not happy with the contractors they have doing the work."
Survey Says: Managers Sound Off on Outsourcing
Managers Indicate Outsourcing Provides Sense of Satisfaction
Outsourcing's Impact on Staff Morale
Managers Express Outsourcing Concerns
Work Quality Common Outsourcing Survey Theme
Outsourcing Not Going Away