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ADA: Communication for Success
June 1, 2012 -
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I'm Dan Hounsell, editor of Maintenance Solutions magazine. Today's topic is, clear communication for enhanced accessibility.
The remedies for barriers to accessibility in institutional and commercial facilities might seem complex, given the systems, equipment and materials that often are involved in renovations and remodeling. But tactics for improving access outlined in the Americans with Disabilities Act, or ADA, need not be complicated. In fact, in some cases the remedies are surprisingly straightforward and practical.
For example, involving building occupants and visitors in the planning process will result in an accessibility plan that thoroughly addresses the access needs of all involved. Among the steps managers should consider are these:
- Make the self-evaluation and transition plan available for public inspection.
- Post a policy or statement of nondiscrimination that includes members of the public and employees.
- Develop an ADA advisory committee that includes individuals with disabilities and other members of the public.
- Maintain a library of staff-development resources that can be checked out or made available, including videotapes, presentations, and audiotapes.
- Provide ADA materials and staff-development sessions for managers, administrators, supervisors, maintenance and operations staffs, and other departments as appropriate.
- Adopt or develop procedures for grievances or uniform compliance that include members of the public, recipients of services, and employees.
- Disseminate and post information regarding the organization’s compliance procedures.