How managers can move their organization from reactive emergencies to planned activities
Angela Testa, senior vice president of operations at American Campus Communities, strengthens operations without compromising a healthy work environment
Depending on the experience of the in-house facility team related to chiller replacements, internal or on-call construction managers and engineering staff can complete much of the prep work. But in cases where maintenance and engineering managers need additional help, such as construction managers, engineers, and contractors, considering these issues can help deliver a successful project:
Reliable project experience. Replacing a chiller in regular operation is much different than replacing one in a critical operation. When choosing a consultant or a contractor, managers need to note the areas of the project that are of greatest concern and look for companies that address those needs with experience and successful projects.
Familiarity with the facility. If a manager has contractors and consultants in good standing who have similar experience, these companies often can be the best choice for the project. If managers do not have trusted partners to complete the work, they should ask their colleagues about companies with whom they’ve had success.
Safe and consistent processes. When selecting external resources, managers need to make sure their procedures protect the interests of the facility and its operations. Managers can discover these qualifications through past experience and a project approach or by contacting references. Managers need to rate the installing contractors on these measures and on their safety practices. All contractors should provide a documented safety plan. This document outlines their safety processes, training program verification, OSHA compliance, and insurance information.
— David DeBiasse