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How to Handle Flooring Claims

By Lewis Migliore

We have a client that has a luxury vinyl plank flooring that is cupping and curling. The manufacturer sent an inspector who said the problem was a result of the flooring material being installed “too tight.” Testing per the relevant ISO standard showed the product to have a manufacturing defect. Inspection of samples from attic stock, still in boxes, revealed other problems. The manufacturer’s initial response was to deny the claim on the grounds that the inspector was not on their list of inspectors. This was despite the fact that the inspector (me) has been in the flooring industry for 48 years and has a client list ranging from corporations to architects to lawyers — and despite the fact that the test results were from a certified lab.

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The Commercial Flooring Report is provided by Lewis Migliore, president of LGM and Associates, which offers technical flooring services, including help or guidance with a new flooring project or a failure on an existing floor. Contact him at lgmtcs@optilink.us.

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posted on 5/8/2019