fnPrime
On Friday, May 16, join ADA-expert Joan Stein to learn how to address ADA compliance proactively and avoid litigation. Bring your questions.
Earn continuing education credits by watching any of these education sessions from NFMT Baltimore.
MANAGEMENT TOPICS
TECHNOLOGY TOPICS
TRENDING

JOBS
PRODUCTS
EDUCATION UPCOMING
MAGAZINES
INFO
SEARCH
Job Board
Post Jobs
Are You Hiring? Post Jobs



Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction

Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction



Part 6 of an 8-part article about why occupants complain and how facility staff should respond


By Stormy Friday  
OTHER PARTS OF THIS ARTICLEPt. 1: Understand Causes of Occupant Complaints and Turn Them Into a PositivePt. 2: Lack of Attentiveness, Displaced Frustration Can Fuel Occupant ComplaintsPt. 3: Categorizing the Types of Complainers Organizations EncounterPt. 4: Some Keys to Providing Good Facility Customer ServicePt. 5: Make Complainer Part of the Solution and Provide FeedbackPt. 6: This PagePt. 7: Apologies, Problem-Solving Can Help Assuage Occupant ComplaintsPt. 8: 3 Ways to Reduce Customer Complaints





  Already a Member?

* denotes a required field.


Continue Reading: Facility Management

Understand Causes of Occupant Complaints and Turn Them Into a Positive

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints

Categorizing the Types of Complainers Organizations Encounter

Some Keys to Providing Good Facility Customer Service

Make Complainer Part of the Solution and Provide Feedback

Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction

Apologies, Problem-Solving Can Help Assuage Occupant Complaints

3 Ways to Reduce Customer Complaints

Contact FacilitiesNet Editorial Staff »

  posted on 7/25/2015   Article Use Policy



Related Topics:

6 Steps to Conduct a Risk Assessment 
Employee Motivation: Measuring Success
Women in FM: Navigating and Overcoming Bias within Facilities Management
The 1980s: When Office Spaces Were King