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Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction
Part 6 of an 8-part article about why occupants complain and how facility staff should respond
OTHER PARTS OF THIS ARTICLEPt. 1: Understand Causes of Occupant Complaints and Turn Them Into a PositivePt. 2: Lack of Attentiveness, Displaced Frustration Can Fuel Occupant ComplaintsPt. 3: Categorizing the Types of Complainers Organizations EncounterPt. 4: Some Keys to Providing Good Facility Customer ServicePt. 5: Make Complainer Part of the Solution and Provide FeedbackPt. 6: This PagePt. 7: Apologies, Problem-Solving Can Help Assuage Occupant ComplaintsPt. 8: 3 Ways to Reduce Customer Complaints
Continue Reading: Facility Management
Understand Causes of Occupant Complaints and Turn Them Into a Positive
Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints
Categorizing the Types of Complainers Organizations Encounter
Some Keys to Providing Good Facility Customer Service
Make Complainer Part of the Solution and Provide Feedback
Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction
Apologies, Problem-Solving Can Help Assuage Occupant Complaints
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