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John D. Finney, senior communication and change management consultant with Towers Watson, discusses how employee expectations of the communications from their superiors have evolved over time and what they need now. This is part of the April 2011 Building Operating Management cover story coverage.
John D. Finney
Senior Communication and Change Management Consultant
"In the past you used to be able to communicate a decision and your employees would accept that decision and move forward. And as organizations have changed and downsized, the level of trust in organizations, for employees to management, has been impacted.