Control Backlog and Manage Contractors with a CMMS
Deferred maintenance plagues many organizations. To use a CMMS to address this challenge, managers should ensure technicians close work orders within 24 hours of completing a job. This step will ensure the data in the system is current.
Managers can generate a report showing the overdue work orders and use it to determine steps to control the backlog. A growing backlog is one of the biggest culprits that results in departments performing reactive — not preventive — maintenance.
Most maintenance departments use outside contractors to perform certain PM tasks, repairs and other jobs. The percent varies by organization. In some extreme cases, contractors perform up to 60 percent of a department’s total work.
The CMMS database should track the work of these contractors. Every time a manager assigns a job to one of them, the CMMS should capture the relevant data and add it to the database. The process in these cases should be the same as for other work orders, except in these cases, outside technicians did the work.
The CMMS also should gather information on the contractor’s performance relating to such issues as the quality of work and delivery dates promised and kept. Managers can analyze this data to gauge contractor performance, take corrective action, if necessary, and justify additional in-house resources.