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ICS: Invests In Technology To Elevate Service And Bridge Skilled Trades Gap
Integrate Comfort Systems (ICS) has partnered with XOEye Technologies, on the deployment of a communications platform that leverages mobile devices and smart glasses to document service calls, receive real-time support, and to provide transparency for customers, helping them make more timely and informed decisions.
The recently completed rollout of XOEye’s cloud-based communication platform Vision, allows ICS field technicians the ability to create and share content with customers and the home office, providing on-site trouble shooting and recording to build a reserve of training materials while simultaneously solving customer problems.
“XOEye helps us share information all around; between our techs, between our office personnel, and to the customer,” said Chris Wisniewski, vice president, ICS. “This helps everyone understand what our technicians face as a challenge each day and we can work on improving overall work efficiency and quality. We also have great feedback from our clients, who are often not present at the time of our service calls, about how this helps them to see the issue with their equipment. Clients never see the inside of equipment and other particular components of the system, besides the wall thermostat and the visible grilles, their understanding of HVAC equipment is enlightened once we share videos created by our techs.”
Field service companies that are leveraging wearable technology are committed to growth despite facing a retiring workforce and growing skilled trades gap. According to the U.S. Department of Labor, there were 800,000 unfilled skilled trades jobs in 2016 — a number that is predicted to rise to 31 million by 2020.
“ICS understands the need to optimize their workforce to increase productivity, efficiency and customer trust, while also addressing the skilled labor gap,” said Aaron Salow, CEO, XOEye Technologies. “We look forward to helping them gather actionable data so they can start seeing results right away.”