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Part of managers’ efforts to engage their staff is to be engaged themselves. Have you ever been in conversation with someone who seems to be anywhere but with you?
Recently, I met with someone who kept checking their phone, regarding the screen contents intently to a point I wondered if the person had forgotten that I was right across the table. As irritated as I was, I fear that I have similarly offended someone. While these little moments can happen occasionally to many people, problems arise when they become part of a larger, practiced habit that ultimately leads to lack of engagement.
Here are five things managers can do right now to improve their engagement:
• Understand where you fit in the organization and what you must do to play your role most effectively.
• Focus on solutions.
• Focus on ways that you can contribute, and worry less about what you receive.
• Put away your cell phone during meetings.
• Turn off message alerts on computers and cell phones when meeting with others or when it is important to concentrate on a task.
An engaged workforce is essential to an effective, efficient facilities organization. Fostering that environment not only contributes to better performance and productivity. It is more rewarding and inspiring to be a part of and truly demonstrates facilities as an investment in organizational success.
Laurie Gilmer is vice president and chief operating officer of Facility Engineering Associates, www.feapc.com. Gilmer is a published author who has co-authored the International Facility Management Association’s (IFMA) second manual in the Sustainability How-To-Guide Series, EPA’s Energy Star Portfolio Manager. She is serving a term on IFMA’s Board of Directors, and she serves on the Northwest Energy Efficiency Council’s Building Operator Certification program advisory committee and the National Visiting Committee of Building Efficiency for a Sustainable Tomorrow Center.
Engaged Managers Drive Maintenance Success