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IAQ: Shape the Story
IAQ, perception, education, tracking
June 22, 2010 -
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Perceptions about indoor air quality have a physiological and a psychological component. Develop a risk communication program to tackle the psychological side of it. A risk communication program can help to shape reasonable expectations and promote favorable perceptions of a building. Educating occupants on the facts of IAQ can dispel many misconceptions and perceived problems.
Be proactive. Show that you are addressing the situation. Use a complaint response form tailored to IAQ needs at your facility to maintain accurate recordkeeping of any IAQ complaints. Detailed recordkeeping is essential in both diagnosis of future recurring problems and in protecting facility management from potential claims of negligence.