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IAQ: Keep Communication Lines Open

IAQ, litigation, communication


When it comes to indoor air quality complaints, ignoring the problem will certainly not make it go away. Some individuals in a building's population can develop a reputation with the facilities management department of being whiners or exaggerators, which might tempt some to discount their complaints.

But when it comes to IAQ, every complaint should be taken seriously. If an individual perceives that the facilities department is not taking their issue seriously, what might have been a minor easily addressed situation can snowball into a snarl of trouble with the potential to even lead to litigation.

Be sure to create a transparent and timely response to the complaint, updating the complainant on the progress being made on the investigation and the resolution of the problem.


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