Housekeeping staff placing toiletries on glass shelf.

Hotels Kick Tiny Shampoo Bottles Out of Their Bathrooms

  January 29, 2020

By Naomi Millán

The age of the tiny toiletry amenity may be coming to a close, as hotels take steps to walk away from single-use plastic and jurisdictions ban their use. 

Accor Hotels is the latest hospitality chain to remove travel-sized toiletries from its 340,000 guest rooms across 5,000 properties, according to CNN. They are joining the ranks of IHG, Marriott, Hyatt, and Hilton in getting rid of single-use toiletries in favor of wall-mounted dispensers or bulk-size toiletries.

In October 2019, California passed Assembly Bill 1162, which prohibits hotels from providing toiletries in small plastic bottles. Facilities with more than 50 rooms must comply by January 1, 2023, and those with fewer rooms will have an extra year to comply. New York is considering following suit. Senate Bill S5282A, introduced by Sen. Todd Kaminsky , would likewise prohibit hotels from providing toiletries in single-use plastic packaging. It is currently in committee. 

Some in the traveling public have voiced concern over the move, with fears around product contamination, or insufficient stocking. As most people seem to be able to use public hand soap dispensers without issue, this may simply be a symptom of aversion to change. Regardless, facility managers will want to ensure toiletry dispensers are securely locked and impeccably maintained to allay any fears. Communicating with guests regarding the change can help smooth the process. And stocking super luxe lotion never hurts. 

Naomi Millán is senior editor of Building Operating Management.


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