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Five Questions to Answer When Communicating Change

John D. Finney, senior communication and change management consultant with Towers Watson, discusses the five questions to answer when communicating change. This is part of the April 2011 Building Operating Management cover story coverage.


John Finney

John D. Finney
Senior Communication and Change Management Consultant
Towers Watson


There are five questions to answer whenever you’re communicating change.

1. What is the rationale for the change and why now?

2. What does it mean to me? Putting it in a context of meaning to the actual employees.

3. What do I need to do differently to be successful?  Give me that guidance, give me that direction, help me do what needs to be done so I can be successful and continue to contribute.

4. What tools, information or resources can you offer to me to help me succeed?  What is available either from the manager, from the company, from the organization?

5. Where do I go if I have questions?

Find more on this topic:

communication, change, facility management,

posted:  3/29/2011