“Outsourcing Pulse Surveys,” produced by EquaTerra, found that human resource outsourcing remained the leading market segment, cited by 29 percent of the company’s advisers as a task that organizations outsource. Information technology was cited by 23 percent and facility asset outsourcing by 19 percent. Service providers polled also cited HRO as the strongest process area.
“While levels of both ITO and BPO remain strong, there is an ongoing slowing in market growth rates,” says Stan Lepeak, EquaTerra’s managing director of research. “This is a function of a slowing in demand, a constraint in supply, and a more thorough sourcing process being employed by buyer organizations. Scope and contract value levels are also increasing at a slower rate.”
Other key findings from the survey of activity in the first quarter include: Outsourcing Pulse Surveys include:
The surveys cover a variety of other topics including challenges to deal consummation, the impact of compliance, levels of offshore outsourcing and demand breakdown by process and subprocess, horizontal and vertical industry trends, and other critical measurements.
