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Building Operating Management
Facility Management PAGE Understand Causes of Occupant Complaints and Turn Them Into a Positive Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints Categorizing the Types of Complainers Organizations Encounter Some Keys to Providing Good Facility Customer Service Make Complainer Part of the Solution and Provide Feedback Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction Apologies, Problem-Solving Can Help Assuage Occupant Complaints 3 Ways to Reduce Customer Complaints

3 Ways to Reduce Customer Complaints

3 Ways to Reduce Customer ComplaintsTarget complaints with service level agreements and internal training and programs

Last part of an 8-part article about why occupants complain and how facility staff should respond

By Stormy Friday Facilities Management   Article Use Policy

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posted on 7/25/2015