With so much hype surrounding artificial intelligence (AI), it’s easy for facility teams to feel overwhelmed or even skeptical. In her session at NFMT East in Charlotte, Gretchen Catlin offers a grounded look at what AI adoption actually looks like inside a complex facilities portfolio. Using the University of Maine system as a working case study, Catlin gives leaders a practical playbook for adopting AI responsibly. She covers everything from setting guardrails, managing risk to training staff and measuring impact. With real-life examples, she demonstrates how AI can truly streamline workflows without compromising oversight.
