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Forging Better Vendor Relationships

Tips for evaluating service providers, writing a clearer RFP, and measuring key performance indicators

ebook cover

Have you ever worked with a vendor who meshes so well with your facility's needs and requirements it's simply startling? You know the ones — they are organized, effective, and deliver on their promises each and every time. They are the vendors you turn to time and time again because of their exceptional products and services.

But why aren't all vendor relationships like that?

Being a facility manager often requires a person to be a project manager, emergency preparedness specialist, and repair person — all rolled into one. Even the most organized facility manager shudders when thinking of managing the details of building management alone, so many turn to a core group of vendors, suppliers, and consultants — people they know they can trust and who will do an effective job in helping maintain and improve a building's assets. From cleaning to security to HVAC, facility managers rely on these professional vendors on a daily, monthly, or quarterly basis.

And while the task of hiring and managing vendors can be daunting, these efforts are vital components of every building's success. Your relationship with your vendors can dramatically affect the safety, security, and overall well-being of occupants and the building itself.

This e-book is designed to help facility managers develop better relationships with their vendors, right from the start.

You'll learn:

  • How to write a better Request for Proposal (RFP)
  • Key Performance Indicators (KPIs) that should be measured when working with a vendor
  • The right attributes to look for when choosing a vendor

Members also receive a free downloadable scorecard for evaluating vendor performance.

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