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Feb. 29, 2016 — Hilti’s new Tool Warranty 20/2/1 redefines what professionals should expect from tool warranties. The new warranty covers customers for “20, 2 and 1”, including repair or replacement of parts as a result of defects in materials or workmanship for 20 years; repair of tools at no cost for two years from date of purchase, even if damage is from wear and tear; and one-day turn-around on repairs, guaranteed (with some limitations).
The two-year wear-and-tear coverage is valuable — Hilti does not charge for repair parts, labor, or even shipping.
When a tool needs to be repaired, Hilti guarantees a one-day turnaround from receipt in a Hilti tool service center or the repair is free.
For customers who want an even higher level of service, there’s Hilti’s Tool Fleet Management. This program provides contractors with regular tool upgrades, full on-going wear-and-tear coverage, theft coverage, loaner tools, and customized tool labels, all for a low, fixed-monthly cost.
Hilti is a manufacturer and supplier of quality, innovative, and specialized tools and fastening systems for the professional user. Its expertise covers the areas of powder-actuated fastening, drilling and demolition, diamond coring and cutting, measuring, firestopping, screw fastening, adhesive and mechanical anchoring, and strut and hanger systems.