Headquartered in Le Roy, New York, OpWare sells, supports and enhances ProTek Plus, a high quality maintenance management software system originally developed by Nielsen-PM Associates. ProTek Plus software, support, and staff were transferred to OpWare, LLC in January of 2001. Customers of NPMA and their support and software licenses have been transferred to the new company.
The company name, OpWare, is a combination of "operations" and "software", reflecting our mission of providing operation improvement support and maintenance software. We seek to establish and maintain long-term relationships with our clients. Years after the system is installed, we are still supporting them, upgrading their systems, and listening to their needs.
The software is only part of the complete maintenance package OpWare sells. The buyers also receive experienced installation, consulting services, and an intensive training program, continued "Hotline" software support to improve and extend their maintenance program, and, depending on the situation, the computer hardware.