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Selecting Outsourced Service Providers

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When starting the process of selecting a new outsourced service provider, facility executives should take steps to understand the provider's organization as well as the services being offered. It is important to understand how companies are planning for the future and the path by which they will achieve their prescribed goals.

For example, the cleaning industry has many small, family-owned or start-up ventures, so finding out how an organization plans for continuity and succession can help facility executives ensure that succession or continuity does not become a problem for them.

An overall organizational chart for the facility service provider is an important tool for understanding the depth and breadth of the company. This chart demonstrates the flow of communication that supports site-specific requirements and whether the company will have adequate management supervision. The organizational chart will also be an introduction to the company's service delivery model.