1  FM quick reads on Worker training

1. Find the best mix of training resources for staff


Setting a funding target based on training needs can be difficult and depends on the size and complexity of the facilities involved. The target might depend on the amount of time workers can afford to spend in training. For some managers, about 2 percent of available work hours annually is a reasonable standard to cover required basic training accomplished. Others' benchmarks will be slightly different.

Managers then must determine the best mix of training resources that will help workers acquire the skills and knowledge they need. Free obviously is better these days. That's why in-house training from safety specialists, for example, and vendor training on specific products and systems are appealing. Online training also can hold down costs by eliminating travel.

Finally, managers need to determine the mix of subjects. Staffs need up-to-date training in core safety issues, including lockout/tagout, confined entry, bloodborne pathogens, right-to-know issues for material safety data sheets, and lift safety, to name just a few. They also need more general training related to diversity and sexual harassment and abuse. Finally, they require education on specific products and technology they work with daily, including HVAC, electrical, lighting and plumbing systems.

Supervisors and managers also need opportunities to attend regional or national conferences to stay abreast of technology advances, budgeting, project planning, personnel management and similar issues.

There is one final point to be made about the need for training in maintenance and engineering departments: morale. Departments are so overworked that managers would be smart to get people off site to recharge, network, and gain new perspectives. Technicians, supervisors and managers who avoid isolating themselves in their daily routines can benefit their departments and organizations in ways that go far beyond the number of hours and dollars spent.



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