Readers Of This Article, Check Out:
Electrical Preventive Maintenance ... Pay Now or Pay (More) Later - Sponsored Learning

On the Go? So Are Germs: InfoGraphic - Sponsored Learning

Firestone, click here...

Dan Hounsell Column: Benefits of Technicians Often Beneath the Surface

By Dan Hounsell, Editor - December 2013 - Facility Maintenance Decisions Columnists


The staffing challenges that plague maintenance and engineering departments no doubt keep many managers up at night, and they never seem to end.

Once managers address a personnel need by hiring and training a qualified front-line technician, the challenges have only begun. Managers must turn quickly to longer-term challenges related to personnel management.

Here's where the real challenges begin. Beyond the day-to-day requirements of maintenance and engineering, what is it about each technician that makes that person unique? Whether the intangible is communication, organization, discipline, focus, attention to detail, sense of humor, or something else, it can provide managers with opportunities to improve both the technician's performance and efficiency and image of the department.

For example, what about a technician's personality and character might help a manager address a long-standing challenge? Maybe a technician who seems to know and get along with everybody in the building would be an ideal candidate to represent the department in organizationwide meetings. Maybe he or she could be the face of the department when complaints come in from occupants or interdepartmental projects arise.

Just as facilities are more complex than could be expected from scanning a list of the systems and components they contain, technicians are more than the sum of their skills, training, and experience. Devoting more time and energy to uncovering these intangibles can pay dividends for all involved.

Dan Hounsell offers observations about trends in maintenance and engineering management and the evolving role of managers in facilities.

Agree? Disagree? Have something to say? We want to hear from you. Visit myfacilitiesnet.com/danhounsell, and "Start a Conversation."




Talking Points

Part 1: Dan Hounsell Column: Benefits of Technicians Often Beneath the Surface


Comments


Browse Articles

On FacilitiesNet: technicians, training, facilities

FaciliyZone

Search for technicians, training, facilities articles on FacilityZone

Find us on Google+
Daikin
General Pipe Cleaners. The toughest tools down the line.
PREVENT Air Intake Filter. Watch The Animated Cartoon! Click here.


QUICK Sign-up - Membership Includes:

New Content and Magazine Article Updates
Educational Webcast Alerts
Building Products/Technology Notices
Complete Library of Reports, Webcasts, Salary and Exclusive Member Content



click here for more member info.