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July 25, 2013 -
Regardless of the type of service being rendered, a service contract should address the usual contract issues, including length, responsibilities, wage rates, dispute resolution, force majeure and other items. A simple one- or two-page document from a contractor is rarely sufficient to cover all the bases. Even a long and detailed contract may not, however, lead to the level and type of service desired unless it clearly states what work is to be done, on what schedule, and how is it to be performed, tracked and verified.
At the very least, a scope of work must cover preventive maintenance, repairs and replacements, finding and correcting operating problems, and reporting on such work. Some scope-of-work provisions also include guidance on engineering and upgrades to improve energy efficiency. To ensure those efforts are done to the satisfaction of the facility, specifications detailing items such as preferred products and methods, service hours, contractor professional qualifications and exclusions are often referenced in an addendum.
Among the specific items needed in a scope of work are: