Speaking Up!

Part 1: Effective Communication Takes More Than the Loudest Voice

Part 2: Best Practices for Good Communications

Part 3: Finding the Right Communication Channel

Part 4: Listen: Podcasts on Communications

Listen: Podcasts on Communications

By Naomi Mill�n, Associate Editor - April 2011 - Facilities Management

John D. Finney, senior communication and change management consultant with Towers Watson, discusses the five questions to answer when communicating change, as well as how employee expectations of the communications from their superiors have evolved over time and what they need now.

The five questions to answer when communicating change:

http://www.facilitiesnet.com/facilitiesmanagement/audiovideo/Five-Questions-to-Answer-When-Communicating-Change--22247

What employees expect when it comes to communication from their superiors:

http://www.facilitiesnet.com/energyefficiency/audiovideo/The-Evolution-of-Communication-Expectations--22249