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Building Operating Management
Facility Management PAGE Understand Causes of Occupant Complaints and Turn Them Into a Positive Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints Categorizing the Types of Complainers Organizations Encounter Some Keys to Providing Good Facility Customer Service Make Complainer Part of the Solution and Provide Feedback Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction Apologies, Problem-Solving Can Help Assuage Occupant Complaints 3 Ways to Reduce Customer Complaints

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant ComplaintsPart 2 of an 8-part article about why occupants complain and how facility staff should respond

By Stormy Friday June 2015 - Facilities Management   Article Use Policy

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