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One central goal of the Americans with Disabilities Act (ADA) guidelines is ensuring that occupants and visitors can access goods and services in facilities. This process encompasses everything on the interior path of travel in a building, including corridors, lobbies, elevators, wheelchair lifts, store doorways, and offices.
Once inside an establishment — whether it is retail or service-oriented — the focus on access includes aisle widths, heights of products, sales and checkout counters, and other amenities associated with the transactions that take place. Managers must consider these issues: