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July 19, 2013 -
Institutional and commercial facilities, operations, and occupants change regularly. As a result of these shifts, maintenance and engineering managers need to communicate as thoroughly as possible about their departments' efforts to comply with facility access guidelines.
One crucial step in the regard is to designate an ADA coordinator. Managers should post the ADA coordinator's name, title, address, phone number, TDD/TTY number, and e-mail in a visible public location, and they should include this information in handbooks and all other organizationwide publications.
Managers also should post ADA-related notices in selected locations and on the organization's web site. They should pay special attention to provide additional information to front-line staff in non-public and outlying areas.
Managers also can use these tactics to communicate their compliance efforts: